About Pacific Family Medical Practice
Pacific Family Medical Practice is a trusted and well-established Bulk-Billing AGPAL Accredited General Practice, proudly servicing the Calamvale and Sunnybank Hills area since 2005. Our experienced doctors and dedicated staff are committed to delivering high-quality, compassionate healthcare for individuals and families at every stage of life.
To provide convenient and comprehensive care, we also offer a range of allied health services on-site, including Podiatry, Physiotherapy, Dietetics, Pathology, and Hearing Services.
Vision statement: To be a leading family medical practice recognised for delivering compassionate, comprehensive, and accessible healthcare that improves the wellbeing of our community.
Mission statement: At Pacific Family Medical Practice, our mission is to continue providing accessible, inclusive, and patient-focused healthcare for the whole family. Through our experienced team, facilities, and strong commitment to excellence, we strive to create a welcoming environment where every patient receives personalised and professional care.
Appointments
Patients with appointments will have preference except in emergencies. You can make an appointment with our Doctors by calling our reception team on 07 3711 2280 or book online.
15 minutes is regarded as a standard consultation in which one problem is addressed. If you feel more time with the doctor is required, you are welcome to request a longer appointment. Inform our friendly reception at time of booking. Please book an appointment for each family member.
Cancellations
Please remember to cancel your appointment if no longer required, please let reception know as soon as possible so we are able to offer the time to someone else.
Cancellation or Non-attendance fee of $40 applies unless 24 hour notice is given.
Upon Arrival
Please present your Medicare card and all Concession cards to the receptionists. It is important that you let us know if any of your contact details have changed.
Specialist Referrals & Medical Certificates
These are legal documents and we are unable to backdate them. We require you to make an appointment for any specialist referral, medical certificate or prescription/s.
Results and Reports
An appointment with your Doctor is required to discuss all pathology results and reports . You will be contacted if results require urgent attention.
Recalls and Reminders
Your health is important to us, our practice has a system whereby patients are contacted for follow-up and preventative health care activities.
Privacy & Confidentiality
All Health Service Providers must comply with the Privacy Act 1988 (Commonwealth). The Act incorporates Australian privacy principles 2018 which set the rules for the handing of personal information.
These principles cover collection, use, storage and disclosure of information.
Fully informed an voluntary consent as to the above must be obtained before or as soon as practicable after the collection of health information.
Information regarding a person’s medical history is needed to assist in providing diagnosis and treatment. To ensure quality and continuity of care, a Patient’s health information may have to be shared with other health care providers.