Pacific Family Medical Practice is an AGPAL Accredited General Practice, servicing the Calamvale and Sunnybank Hills area since 2005
Appointments
10 minutes is regarded as a standard consultation in which one problem is addressed. If you feel more time with the doctor is required, you are welcome to request a longer appointment. Inform our reception at time of booking. Please book an appointment for each family member.
Cancellations
Cancellations would be appreciated so we can allocate your appointment time to other patients and reschedule your appointment.
Upon Arrival
Please present your Medicare card and all Concession cards to the receptionists and inform that of any change of address/telephone numbers.
Prescriptions, referrals and Medicare certificates
These are legal documents. We require you to make an appointment to obtain these.
Results and Reports
Please make an appointment to obtain results and reports. You will be contacted if results require urgent attention.
Recalls and Reminders
The practice has a system whereby patients are contacted for follow-up and preventative health care activities. Doctors are not able to take phone calls/respond to emails. However reception can take your call/email for you.
Privacy & Confidentiality
All Health Service Providers must comply with the Privacy Act 1988 (Commonwealth). The Act incorporates Australian privacy principles 2018 which set the rules for the handing of personal information.
These principles cover collection, use, storage and disclosure of information.
Fully informed an voluntary consent as to the above must be obtained before or as soon as practicable after the collection of health information.
Information regarding a person’s medical history is needed to assist in providing diagnosis and treatment. To ensure quality and continuity of care, a Patient’s health information may have to be shared with other health care providers.